Service Calls are the worst, plain and simple. These are a nightmare for you, the customer, the funding source, the rep, and the tech. Let's be realistic though, we all get them and cannot completely get away from them. At least with One Stop Portal you can keep track of service calls.
Your staff can create new tickets, explain the issue, keep a detailed history, assign it to someone to fix, instantly send a text to the person assigned, and close out tickets so you know the status of the tickets. We do all we can to make the best of the situations at hand and we believe this service will make your job easier.